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ingenico ipp350 reset

These errors can occur for a few different reasons, such as an input mistake. Don’t see ‘Integrated Hardware’? The devices should show a “Please Wait” or “Updating” on the screen. Once power is supplied to the the Bolt P2PE device, an initiation process begins. the device is assigned an IP address automatically when connected to the Shift4 can not assist with updating CPX devices. If the reader is connected to another register, follow the steps here to connect it to a different one. You will be brought to the Device Maintenance page with options for choosing individual devices, or groups of devices to have updated. If declined again, have the customer contact their bank or finish the sale with a different card or tender. For troubleshooting help with your Ingenico iPP model card reader follow the instructions below or contact Rezku POS technical support. The Ingenico iPP320 & iPP350 are customer-facing, countertop devices network. Use this guide to diagnose and solve problems with the iPP320/iPP350 credit card reader. This issue can occur for a few different reasons. On boot up on the first screen, you will see a message similar to the below image. This article details how to gain access to maintenance mode on the Ingenico iPP3x0 RAM and RBA variants. Tap 'iPP320' or 'iPP350' to reconnect. Telium 2 Operating System. Follow the quick steps below to reconnect your device. Powered by Ingenico Group, Telium 2 technology is the result of 30 years' of experience in the payment industry. that support MSR (magnetic stripe), EMV (chip), and NFC (contactless) payments. The FORMS.TGZ will be in the Forms folder. This error means there is a network issue that requires the iPP320/iPP350 to be restarted. iPP320/iPP350 shows up on the 'Card Readers' screen with an X. Use an ethernet cable and coupler to extend the cable’s reach. ‘ShopKeep’ and the ShopKeep logo are registered trademarks of ShopKeep, Inc. ShopKeep is a registered ISO of Wells Fargo Bank, N.A., Concord, CA. Credit Processors . EMV technology and point-to-point encryption (P2PE), making each if there are files from previous updates in this folder, remove them. To enable LAN connectivity on your Ingenico iPP model card reader it must be configured for LAN communication. After you have identified the PCI PTS version, firmware version, and device model, we need to determine if your on a UTG build above or below build 3000. The following topics provide information for getting started with the iPP320 and iPP350. If an error message appears in ShopKeep or on the iPP320/iPP350, follow the steps for that specific error. Nets. Get ready to talk to an experienced POS advisor. 460 Park Avenue South, 7th FloorNew York, NY 10016. The two variants of the iPP3x0 (RAM & RBA) have different methods for accessing maintenance mode. Hold the yellow key and the [.,#*] key at the same time until the iPP320/iPP350 reboots. After the files have been placed in the correct directory in the UTG server PC, it is now time to push these files to the devices. for your device. The iPP320 features a monochrome LCD display, while the iPP350 uses a slightly larger color LCD display. Copyright © 2020 Guest Innovations, Inc. All Rights Reserved. Setting a Static IP Address for Your Device. To change which register uses the credit card reader, see below. Rezku is a trademark of Guest Innovations, Inc. “Making Restaurants More” is a service mark of Guest Innovations, Inc. iPad, iPhone, and iPod Touch are the trademarks of Apple Inc., registered in the U.S. and other countries. If your device is intended for the UK/European market then you are likely using the RAM, whereas if your device is intended for the US Market, you are likely using the RBA. Ok. Newer connection types tend to fall in the 20-minute range, whereas Serial and USB, especially if using the UTG stub, can extend the update to around forty-five minutes to over an hour. Do NOT touch the iPad or card reader during the update. The R10210506.OGZ and SECURITY.PGZ will be in the Manual Update folder. This problem occurs if you do not set up the iPP320/iPP350 properly or if there is a communication issue between the reader and the ShopKeep Register app. Reminders: Intuit upgrades the payment-processing system for QuickBooks Point of Sale payments, provided the new PIN Pads are EMV chip card-ready. The iPP320/iPP350 can stay powered on indefinitely. if you are on a build of UTG above 3000. click here. After each step below, check to see if the problem is resolved. Screen Type. If the device configuration is set correctly. Connect the other end of the Multipoint Interface Cable to an Ethernet port (router, modem, wall jack, etc.). Each credit card processor uses a unique system configuration as well as encryption keys to access the gateway and connect to your account. Ingenico multi-point mono connector cable. All rights reserved. If it is not set up for ethernet connectivity you can change the setting in the card reader’s advanced configuration menu. To manually set the network settings for the device, follow Unplugging the terminal and replugging while connected to a power source is not recommended and doing so may corrupt the pin debit key, requiring a new key encryption injection. Make sure your network follows all recommendations in our. Check your device's firmware version to confirm it is version 1.6.3.14 or higher. If the card reader needs to be reconnected to the iPad multiple times a day, it could indicate network issues. After you have identified the PCI PTS version, firmware version, and device model, we need to determine if your on a UTG build above or below build 3000. Follow the specific steps below that reflect whether or not you are able to do this. into [..\Shift4\UTG2\Updates\Forms\Ingenico xxxXXX RBA.] Connect the Multipoint Interface Cable into the Multipoint Port on the back of the Bolt P2PE device. If you have questions, please contact CardPointe Support. Once your equipment is unboxed, plug the power supply connector into the jack on the Multipoint Interface Cable. When “Retail Base” appears on screen, quickly press the RED key to scroll to the bottom of the screen to find the card reader’s IP address. This is either a USB cable or an RS232 cable. The iPP320/350 might not be powered on, the iPad may be connected to the wrong network, or the reader could be paired with a different register. It must also be upgraded to prevent interruption in processing debit/credit transactions. R1023XXXX.OGZ, SECURITY.PGZ, and the FORMS.TGZ. Unplug the reader from its power outlet and plug it into a different outlet. These errors indicate a hardware or software issue with the device. If the problem persists, reboot the router or contact your internet service provider for help restoring the internet connection. If the error occurs while swiping cards, check that the card reader was purchased from ShopKeep. If you set up Apple Pay but have trouble using it at the register, follow these steps to troubleshoot the issue. This is because your account is not set up for EMV. This section covers common error messages related to processing transactions with the iPP320/iPP350. How can I check the file or build version of Shift4 Programs? Talk to an expert! To ensure compatibility, all card reader hardware should be purchased through Rezku or an authorized partner-dealer. How to Access the Ingenico iPP350 Function Screen. Check if the iPad is connected to the correct network. To reboot your iPP model POS card reader simply hold down the YELLOW and “#” keys at the same time. The Ingenico 300 series card readers are popular, solidly built hardware popular in food and beverage service environments where ruggedness is important. Check for physical damage to the iPP320/iPP350 and its cables. Ask the customer to restart their device, then try processing the transaction again. The terminal can’t be shut down locally as it is powered via USB. Our site uses cookies to improve your experience. https://myportal.shift4.com/downloads/rba21.5.6/iPP320v4RBAforms.zip, https://myportal.shift4.com/downloads/rba21.5.6/iPP350v4RBAForms.zip, https://myportal.shift4.com/downloads/rba21.5.6/iWL252RBAforms.zip, https://myportal.shift4.com/downloads/iPP320RBAForms.zip, https://myportal.shift4.com/downloads/iPP320v4RBAforms.zip, https://myportal.shift4.com/downloads/iPP350RBAForms.zip, https://myportal.shift4.com/downloads/iPP350v4RBAForms.zip, https://myportal.shift4.com/downloads/iSC250RBAForms.zip, https://myportal..shift4.com/downloads/iSC250v4RBAForms.zip, https://myportal.shift4.com/downloads/iSC480RBAForms.zip, https://myportal.shift4.com/downloads/iSC480v4RBAForms.zip, http://www.shift4.com/downloads/iWL252RBAforms.zip, http://www.shift4.com/downloads/iWL258RBAforms.zip, https://myportal.shift4.com/downloads/iMP352RBAforms.zip, https://myportal.shift4.com/downloads/iMP627RBAforms.zip, https://myportal.shift4.com/downloads/iMP657RBAforms.zip, Starting and Stopping the UTG (v2) Stand Alone, How To Verify The Device Serial Number On Ingenico Telium Devices. iPP 320/350: iWL 252/258: iCMP/iSMP4: Press and hold the Clear (Yellow) and the Period (.) From within the current Universal Transaction Gateway install files, navigate to [..\Shift4\UTG2\Device Updates\Ingenico RBA] and locate the update package for your device type. The terminal can’t be shut down locally as it is powered via USB. App Store is a service mark of Apple, Inc. Android is a registered trademark of Google. Verify that the Ethernet jack on the multi-point mono connector cable is plugged securely into your router, modem, networking switch, or Ethernet wall jack. Unplugging the terminal and replugging while connected to a power source is not recommended and doing so may corrupt the pin debit key, requiring a new key encryption injection. If you have not yet set up your reader, visit the setup article. Resetting the iPP350/320 card reader To reboot your iPP model POS card reader simply hold down the YELLOW and “#” keys at the same time. It will reconnect, and shortly after this is will reboot automatically. If the iPP320/iPP350 does not appear on the ‘Card Readers’ screen, see this issue above. IPP350 Quick Merchant Operator Guide Key Functions Power on/off To POWER ON, simply connect the terminal’s USB cable to the POS. They must hold their device within 1 inch of the reader. iPP350/320 Advanced Configuration Settings. Don’t see the iPP320/iPP350? 3D Merchant Services provides payment processing technology for merchants to run Ingenico and other signature capture terminals, without specialized POS software. Our Extender Pack includes both! During bootup at the Retail Base screen use the keypad to quickly press, In the setup menu use the F2 (Down Arrow) , F3 (Up Arrow), GREEN (OK) and YELLOW (Back) buttons to navigate, Press the YELLOW key to back out of the menu to Comm. Look for the serial number next to the card reader’s IP address. The update can be completed when the prompt occurs or after business hours. Connect the register to the extender’s wireless network. The reader can only connect to one iPad at a time. Because the iPP320 uses older screen technology the price can be quite a bit lower than for the iPP350. Select the device(s) to update, and select “Push Forms” to start the download. If possible, plug the iPP320/iPP350's ethernet cable into a different port on your router. Access the Device Maintenance option on the selection list that appears. To identify the UTG build, see. Check if the customer is using a compatible Apple Pay device. For Discover, MasterCard, & Visa: CVV is the 3 digits on the back of the card next to its last 4 digits. The USB cable must be connected to the ECR system’s USB port, the RS232 cable must be connected to the ECR system’s COM port. Make sure to buy your credit card readers directly from Rezku POS to ensure compatibility with your system. The iPP350 enhances brand promotion with a color graphics display, software customization and hardware personalization options (top casing or lens).

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